Return & Exchange Policy

At Idmaan, we want every customer to feel satisfied and confident when shopping with us. We carefully check our products before dispatch, but if you receive a damaged, defective, incorrect, or size-related issue product, we are here to help.

Products We Sell

Idmaan offers Islamic lifestyle and modest wear products, including:

Prayer Mats, Men’s Unstitched Suits, Prayer Caps, Abayas, Shawls for Men and Women, Ahram, and Tasbeeh.

Return & Exchange Time Period

Customers can request a return or exchange within 7 days of receiving the order. Requests made after 7 days may not be accepted.

Conditions for Return or Exchange

To be eligible for a return or exchange, the product must be:

Unused, unworn, unwashed, and in its original condition.
Returned with original packaging, tags, labels, and invoice if available.
Free from perfume, stains, damage, or signs of use.

Products Not Eligible for Return or Exchange

For hygiene and product-care reasons, the following items may not be eligible for return or exchange unless they are damaged or incorrect:

Prayer Caps, Tasbeeh, Ahram, and any product that has been used, washed, altered, or damaged by the customer.

Customized, stitched, altered, or sale/discounted items may also not be eligible for return or exchange.

Damaged, Defective, or Wrong Product

If you receive a damaged, defective, or incorrect product, please contact us within 24 to 48 hours of delivery. Share your order details along with clear pictures or video of the product and packaging.

After verification, we will offer an exchange, replacement, or refund depending on product availability and the issue.

Size or Color Exchange

If you want to exchange a product due to size, color, or preference, the product must be unused and in original condition. Exchange depends on stock availability.

Please note that slight color variation may occur due to lighting, photography, or screen display settings.

Return Shipping Charges

If the mistake is from our side, such as wrong product, damaged item, or defective product, Idmaan will support the return or exchange process.

If the customer requests an exchange due to size, preference, or change of mind, return shipping charges may be the customer’s responsibility.

Refund Policy

Refunds are processed only after the returned product is received and inspected. If approved, the refund will be processed through the original payment method or another agreed method.

Shipping charges may not be refundable unless the issue was caused by our side.